Return Policy

  1. Change of Mind Returns
    1. It is at Sellers discretion of OzIndianmarketplace to allow a return  or exchange product where you have changed your mind, provided that the item in question is:
      1. returned within 14 days of receiving order;
      2. as new and is not used, worn, or opened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken);
      3. in a resalable condition; and
      4. not damaged in any way.
    2. We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
    3. To return your item for change or mind, you must follow the returns process of the relevant Seller.
    4. You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by the seller, you will not be eligible for a credit or exchange. We recommend you insure high value items that you return for change of mind.
    5. You may be provided with a product exchange, refund (at the discretion of the Seller) only when the returned product is received, and it complies with the requirements of clause 1.1.
    6. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address
    7. Change of mind returns are not accepted for intimates, which includes underwear, hosiery, socks, swimwear and adult toys due to hygienic reasons. Remedies for defective goods are still available. Under no circumstances can change of mind returns for digital access codes or downloadable software be accepted.
    8. The following goods are excluded under this policy;
    9. • Cosmetics & Beauty products (If hygiene seal is broken)
      • Pharmaceutical/Health products
      • Perishable Goods & Food items
      • Personal Care Items
      • Hosiery
      • Underwear & socks
      • Swimwear
      • Pierced jewellery
      • Mattresses, pillows, mattress and pillow protectors
      • Gift cards, phone recharge or third party gift cards
      • Media - Books and unsealed CDs, DVDs & Video Games
      • Adult toys/sexual health products
      • Assembled furniture
      • Digital Goods (download codes etc.)
      • Personalized/Made to order Goods
      • Earphones/Headphones (if package has been opened)
      • Large/Bulky Appliances
      • Any merchandise where the GST has been claimed under the Tourist Refund Scheme, unless proof of repayment of the GST upon return to Australia is provided
  2. Problems with your goods – contacting us
    1. For goods purchased from an independent Seller, you may contact the Seller directly through our Help Centre. We will otherwise assist you to contact the Seller if you contact us.
    2. If your goods still have a valid manufacturer warranty, we recommend you first contact the manufacturer in relation to any fault or defect, however, you may still contact us.
    3. Refunds will be issued using the payment method used for purchase. If you have an account with us, store credits will be issued to the account used to purchase the goods.
    4. We aim to process refunds and replacements within 28 days of receipt by us of the original product, however, depending on your item and the number of returns in our system, this may take longer.
    5. In the case of goods and/or services redeemable through a third party provider, the refusal of a refund or Store Credit does not prevent you from seeking a refund directly from the provider.
  3. Dispute Resolution – Seller goods
    1. Please resolve any disputes  with the Seller in relation to your goods, Ozindianmarketplace is not responsible for disuputes between seller and buyer.